Last Updated: July 17, 2026
Thank you for shopping at Bugsy’s Place. We value our customers and strive to provide quality products. Please read this Return & Refund Policy carefully before requesting a return, refund, or other resolution.
Made-to-Order Products
Most products sold by Bugsy’s Place are made to order through our print-on-demand production partners. Because each item is custom-made specifically for your order, we do not accept returns, exchanges, or refunds for reasons including, but not limited to:
- Ordering the wrong size
- Ordering the wrong color
- Ordering the wrong item by mistake
- Buyer’s remorse
- Changing your mind
Please review your order carefully before completing your purchase.
Return Authorization Required
Please do not return any item without first contacting Bugsy’s Place.
All return requests must be reviewed before a return is authorized. Returns sent without prior authorization may be refused or denied.
If your request qualifies for review, return instructions will be provided.
Eligible Returns
You may request a return if you receive:
- A damaged item
- A defective item
- A product with a manufacturing defect
- An incorrect item
Submitting a claim does not guarantee that a return, refund, store credit, or any other resolution will be approved.
Reporting a Problem
If you believe your order qualifies for review, please contact Bugsy’s Place as soon as possible after your package has been delivered.
To help us evaluate your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the original shipping box and packaging materials
- A clear photograph of the shipping label, when possible
Please do not discard the product or its original packaging until your claim has been reviewed, as the product may need to be returned for inspection.
Failure to provide sufficient documentation may delay or prevent the review of your claim.
Return Time Limit
The 14-day return period begins on the date the shipping carrier marks your package as delivered.
If Bugsy’s Place authorizes a return, the product must be shipped back within the 14-day return period.
Returns shipped after the 14-day return period may be denied.
Return Shipping Costs
Customers are responsible for all return shipping costs.
We recommend using a shipping service that provides tracking, as Bugsy’s Place is not responsible for returned packages that are lost or damaged during return shipping.
Payment of return shipping costs does not guarantee approval of a refund, store credit, or any other resolution.
Inspection of Returned Items
Bugsy’s Place reserves the right to require the return of any product before approving or denying a claim.
Once the returned product has been received, it will be carefully inspected to verify the reported issue.
Approval of a return does not automatically guarantee a refund, store credit, or other resolution.
After inspection, Bugsy’s Place will determine the appropriate resolution, which may include:
- A full refund
- A partial refund
- Store credit
- Another reasonable resolution, at the sole discretion of Bugsy’s Place
- Denial of the claim
Each claim is reviewed individually based on the condition of the returned product, the documentation provided, and the circumstances surrounding the claim.
Bugsy’s Place reserves the right to deny any claim if the information, photographs, documentation, or other evidence submitted appears to be altered, manipulated, misleading, fraudulent, or otherwise unreliable.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or the wrong item was shipped:
- Products ordered in the wrong size
- Products ordered in the wrong color
- Products ordered by mistake
- Buyer’s remorse or change of mind
- Personalized or custom-made products (if offered)
- Products that have been used, altered, or intentionally damaged
- Products damaged due to misuse, neglect, improper care, accidents, or normal wear and tear
- Items returned without prior authorization
- Items returned after the 14-day return period
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Please allow several business days for your financial institution or credit card provider to process and post your refund.
Exchanges
Because our products are made to order, Bugsy’s Place does not offer exchanges for products ordered in the wrong size, color, style, or due to buyer’s remorse.
Missing or Delayed Refunds
If your refund has been approved, it will be issued to your original payment method.
Once a refund has been processed by Bugsy’s Place, it may take several business days for your bank, credit card company, or payment provider to post the refund to your account.
If you have not received your refund after allowing sufficient processing time, we recommend:
- Checking your bank or credit card account again.
- Contacting your bank or payment provider.
- Contacting Bugsy’s Place if you believe there is an issue with your approved refund.
Bugsy’s Place is not responsible for processing delays caused by financial institutions or payment providers after a refund has been issued.
Order Cancellations
Because most products are made to order, cancellation requests are not guaranteed.
If production has not yet begun, Bugsy’s Place may approve a cancellation at its sole discretion.
Once production has started, orders generally cannot be canceled.
Refused or Undeliverable Shipments
If an order is refused, returned due to an incorrect address provided by the customer, or deemed undeliverable by the shipping carrier, any refund or store credit will be determined only after the returned package has been received and inspected.
Original shipping charges and return shipping costs are non-refundable.
Additional shipping charges may apply if the customer requests that the order be shipped again.
Chargebacks and Payment Disputes
If a customer initiates a chargeback or payment dispute with their payment provider, Bugsy’s Place reserves the right to provide all available documentation, including order information, shipping records, tracking information, photographs, communications, and this Return & Refund Policy, in response to the dispute.
Initiating a chargeback does not automatically entitle a customer to a refund.
Policy Changes
Bugsy’s Place reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes will apply to orders placed after the updated policy has been published on this website.
Questions
If you have questions regarding this Return & Refund Policy or believe your order qualifies for review, please contact Bugsy’s Place through our Contact page.
We appreciate your business and will review every request fairly, individually, and in accordance with this policy.
Thank you for shopping with Bugsy’s Place. We are committed to treating every customer fairly and reviewing every claim individually. If you have any questions, please contact us before placing your order or if you experience any issue with your purchase.